Regardless how you reply, you’ll receive feedback and guidance that confirms your choice or explains why another option would have been more favourable.
If you’re working within the finance and banking sector, you’ll meet your type of clients with questions about mortgages, insurances and savings letting you train in meeting these types of customers. If you’re in the construction or DIY-business, maybe you’ll have to answer questions about what wood to use for a client’s new porch.
It’s in close cooperation with you that we bring out the scenarios you find relevant and let your coworkers train in the key-areas that are critical for your type of business.
On site in your actual work environment – or in an animated world
What is most important to you in creating recognition?
What type of business you run is a determining factor here. What kinds of clients do you meet and in what situations? To film on location in your actual work environment can create immediate realism and recognition. In other cases, stylistic approaches such as the use of cartoon characters can help remove stereotypes and predefined views and let the participants form their own idea of what type of client they are facing. The key factor is that your co-workers are trained in situations that are relevant for you in your everyday business life.
Simulated meetings that create real change
Don’t settle with the fact that your employees or team members are getting efficient training. You can also see how they perform in different areas – where are you doing extra well and where do you require further training? How well is the simulated meeting handled a couple of weeks after the first attempt? By integrating your training in our LMS Palms you’ll get the tools to increase the level of competence where needed as well as identifying your current strengths and how to benefit from them.
Our goal with the simulations is that they should feel credible to the participant.