E-simulations
Trainings that elevate your coworkers
It’s through training we can make behavioural changes that lasts. That’s why we combine theory and introductory e-learnings with e-simulations. Through realistic scenarios you’ll face the same kind of situations you’d face in your everyday work life. In the simulation you can train in a risk free environment to increase your skills and see what different outcome you’ll get from your actions.
Regardless how you reply, you’ll receive feedback and guidance that confirms your choice or explains why another option would have been more favourable.
If you’re working within the finance and banking sector, you’ll meet your type of clients with questions about mortgages, insurances and savings letting you train in meeting these types of customers. If you’re in the construction or DIY-business, maybe you’ll have to answer questions about what wood to use for a client’s new porch.
It’s in close cooperation with you that we bring out the scenarios you find relevant and let your coworkers train in the key-areas that are critical for your type of business.
Example of a typical simulation flow
Establishing the scenario
It’s Thursday morning and the first customer of the day has just stepped into the store. This is professional constructor Fredrik from Birchtown Wrenches & Pliers who steps in.
We got ourselves some additional work on a renovation project and I need a number of plasterboards right away. You’ve got plenty of standard issue boards in stock, right?, Fredrik asks.
The participant is presented with a choice
How would you like to answer Fredrik?
- Will you tell him that you handle all orders in turn and that you’ll help him out in the warehouse, making sure he gets what he needs before he leaves?
2. …or will you ask him what type of building and rooms that are being renovated to give you a better idea of the project, in order for you to more easily suggest a fitting product?
The simulation adjusts to your response
😄 🙂 😕 😠
Depending on how you chose to answer your client, you end up with a displeased customer who didn’t appreciate your service, or a customer that will leave the store quickly – but did he get the right products?
Maybe you could have asked if he had the right tools to apply the plasterboards? By testing different behaviours in this risk-free environment the participant can see which action leads to which outcome.
Guidance from the virtual coach
To make it clear for the participant what went well – or not so very well, they will receive recurring feedback from our coach.
He or she will explain to the participant exactly what in your reply made the client react in a certain way – and what you could have done differently to have another outcome. We use experienced actors that suit-up for the coach part, many of them have become so popular that they reappear year after year in new trainings.
On site in your actual work environment – or in an animated world
What is most important to you in creating recognition?
What type of business you run is a determining factor here. What kinds of clients do you meet and in what situations? To film on location in your actual work environment can create immediate realism and recognition. In other cases, stylistic approaches such as the use of cartoon characters can help remove stereotypes and predefined views and let the participants form their own idea of what type of client they are facing. The key factor is that your co-workers are trained in situations that are relevant for you in your everyday business life.
Simulated meetings that create real change
Don’t settle with the fact that your employees or team members are getting efficient training. You can also see how they perform in different areas – where are you doing extra well and where do you require further training? How well is the simulated meeting handled a couple of weeks after the first attempt? By integrating your training in our LMS Palms you’ll get the tools to increase the level of competence where needed as well as identifying your current strengths and how to benefit from them.
Our goal with the simulations is that they should feel credible to the participant.
